Live Blog: 2015 Leadership Summit – 33 Leadership Quotes From Sheila Heen

In an effort to add value to pastors and church leaders, INJOY Stewardship Solutions has dispatched me to attend the Willow Creek Global Leadership Summit.  During the next three days, I will be bringing the top leadership lessons from the incredible faculty the WCA has assembled.

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Next up was Sheila Heen, author of Thanks For The Feedback, has spent two decades at the Harvard Negotiation Project specializing in our most difficult conversations—where disagreements are strong, emotions run high and relationships become strained.

The following are 33 Leadership Quotes From Sheila Heen from the Global Leadership Summit:

1. We swim in an ocean of feedback.
2. Feedback is all the information we have about you.
3. Feedback is my relationship with the world and the world’s relationship with me.
4. People all over the world struggle with feedback conversations.
5. In any exchange between giver and receiver, it’s the receiver who is in charge.
6. The givers of feedback in my life are kind of terrible at it.
7. I’ve got to learn from feedback that is off-base and poorly delivered.
8. We do want to learn and grow.
9. That occasional good shot in golf tricks you into thinking you’re getting better at it.
10. People need to be accepted or respected or loved the way we are now. This is why we are conflicted about feedback.
11. Evaluation (feedback) rates or ranks you on a set of criteria against your peers.
12. Coaching (feedback) is anything that helps you get better.
13. Appreciation (feedback) says, “I see you. I get you. You matter here.”
14. Every organization needs all three.
15. Evaluation is the most emotionally loud.
16. Your grade determines whether you read the comments in the coaching.
17. Even when we hear coaching we don’t always take it.
18. You can always find something wrong with the feedback you get.
19. All feedback lives in the relationship between giver and receiver. Value is found in the Who.
20. A feedback receiving skill is not doing something.
21. Everyone has blind spots.
22. Seen yourself on video. That’s what everybody else sees everyday.
23. The only face I can’t see in a meeting is my own.
24. Your friends can help you when you are ready.
25. The fastest way to change the feedback culture in your organization is for the leaders to get better at receiving feedback.
26. When you become a better receiver of feedback you automatically become a better giver.
27. The key to getting valuable helpful feedback is to ask two questions:
28. “What’s one thing you appreciate?” You need to feel seen about how hard you’re already working.
29. “What’s one thing you see me doing that you suggest I change?”
30. The model for how to walk in this is Jesus Christ. He accepts us how we are and demands that we learn and grow.
31. Reluctant growth has come most from relationships in my life.
32. When you ask and invite feedback, you will accelerate your professional and spiritual feedback.
33. Growth from feedback is what the Christian life is all about.

Up next is Brian Houston.  And if you have not already, don’t forget to click the image below for your free resource from INJOY Stewardship Solutions.