Shannon Miles co-founded Miles Advisory Group (MAG) with her husband, Bryan in 2010. She serves as COO of the organization, which is the parent company for eaHELP, MAG Bookkeeping, Render Virtual Webmaster Services, and Ellipsis Virtual Writers. Shannon and Bryan left their high-paying jobs to start MAG in 2010 and have experienced amazing success, including eaHELP’s recognition as the 131st fastest growing company in America in the Inc. 5000.
Shannon was recently was interviewed on Casey Graham’s 7-Figre CEO Podcast. Her insights will help any business go to the next level. And if your church or business is looking for virtual bookkeeping assistance, make sure you contact MAG Bookkeeping. They will do an amazing job for you.
- “We had always wanted to own something of our own and develop a business and lead a team.”
- “If it didn’t work we could always start over again.”
- “If we (Bryan and Shannon) were going to do it (leave stable companies and start a business), we were going to do it together and we weren’t going to do it halfway.”
- “Delegation has been the key to our growth and it is the tool that we have uncapped the lid of our leadership in various levels of the business.”
- “We have a mantra of replace yourself.”
- “What delegation means is looking at the components of what you do and determining who else could be doing them and I use delegation as a form of leader development.”
- “Process-oriented people aren’t like the ones out there with podcasts because it’s not exciting.”
- “We’ve had the most success hiring from within.”
- “Most good decisions are born out of bad decisions.”
- “In the beginning of a company you just don’t know what’s going to resonate with the market.”
- “I do regret not killing some things sooner.”
- “You have to isolate your variables.”
- “You have to know what you’re selling is worth the time and energy you are putting into it.”
- “We used to not do video interviews and it was a mistake.”
- “Something comes across in this non-verbal communication you do not get on the phone.”
- “Don’t bring anyone on your team you wouldn’t want to work with yourself.”
- “We don’t hire people who are just excited about working from home because that translates to ‘I don’t want to work too hard.'”
- “When you filter everything through culture it becomes obvious over time who’s going to work and who’s not.”
- “We trust our gut a lot and we have very intuitive people in our HR.”
- “We vet our prospects as much as we vet our people.”
- “I never bring on a client I wouldn’t want to support myself.”
- “We knew that by starting our company we had a chance to create the business we had always wanted to work for.”
- “We believed enough in our product that we weren’t going to discount ourselves or sell ourselves short just to make a buck.”
- “The one process to focus on that has made a huge difference in our business and made it feel good to do it is the customer experience.”
- “We have doubled-down on relationship management.”
- “We literally hire people that serve on our corporate team to manage the client relationship.”
- “(Early on) we put all our profit back into the business.”
- “The sooner we established a budget for our business the smarter we became about our finances.”
- “Once you establish a budget the easier it is to hold people accountable.”
- “All a budget is is aligning with your plans…It’s assigning dollars to your plans.”
- “I’m afraid of our markets becoming over-saturated.”
- “Just don’t suck at what you do.” – The best way to deal with fear.
- “Don’t try to be all things to all people. Don’t chase shiny things. Hedgehog it…You’ll know you’re in your sweet spot.”
What is one lesson from Shannon’s interview you can implement today to be a better organization?
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