Live Blog: 2016 Leadership Summit – 35 Leadership Quotes From Horst Schulze

In an effort to add value to pastors and church leaders during the next three days, I will be bringing the top leadership quotes and lessons from the incredible faculty at the Willow Creek Global Leadership Summit.

The Global Leadership Summit is a two-day event telecast from Willow Creek Community Church’s campus to hundreds of locations across the globe.  An estimated 305,000 leaders are expected to participate.

As a special gift to everyone reading these posts, INJOY Stewardship Solutions offering a complimentary downloadable Ebook entitled “The Absolute Best Quotes From The 2016 ReThink Conference.”  Click Here to Download this Free Resource! 

The day’s next speaker was Horst Schulze.  His vision has helped reshape standards of excellence in the hospitality and service industries. Under his leadership, The Ritz-Carlton Group was twice awarded the prestigious Malcolm Baldrige National Quality Award—the first and only hotel to win even one such award.

The following are 35 Leadership Lessons And Quotes From Horst Schulze from the 2016 Global Leadership Summit:

Bill Hybels

• You can help create a ripple effect that will touch leaders in a part of the world that have little hope in being touched.
• As a Christ follower, your first responsibility of giving is to your local church.
• I don’t see Plan B.
• It all rises and falls on leadership.
• When God anoints a talk from this stage in Chicago, that talk has the exact same effect where it is shown anywhere around the world.

Horst Schulze

1. You made a decision to grow and improve.
2. It doesn’t matter if it is a shoe star or hotel, the guests want to be happy.
3. Whatever you produce, you have to produce better than the competition. And to do this you need to know what the customer wants.
4. You have to be more sufficient and efficient.
5. No matter what our business is, I’m creating excellence better than our competition.
6. The customer wants 3 things – the product is perfect, served timely, and you care.
7. You caring drives customer satisfaction more than anything else.
8. All guests who arrive should be treated as if they were Jesus Christ Himself.
9. When receiving the poor we should pay special attention.
10. Cross-training is called efficiency.
11. Where does today’s management come from? One foot was created in the industrial revolution.
12. Leadership cares and involves people.
13. Leadership dreams about a place and a future.
14. Leadership answers the question, ‘Is this destination good for all of us, the customers.”’
15. Select the right employee for the boss.
16. Don’t find people. Select them.
17. Show the employee they won.
18. Show them on their first day how what they do benefits others and themselves.
19. Alignment is aligning them to your heart, soul, and beliefs and show them how they benefit from it.
20. On the first day, you can adjust the behavior of your employees.
21. On the first day, they are open to input.
22. It is a total focus on people. It is a total focus on your guests. It is a total focus on our employees.
23. You hire people not for function. You shouldn’t hire human beings for future. We hire them to be part of a purpose, part of a dream.
24. Human beings cannot relate to orders and directions.
25. Human beings can relate to motives and objectives.
26. I fulfill expectations. Not exceed them. I give them what they want. That would not be efficient. It would be waste.
27. I don’t want to be as good a company as our competition, I want to be superior.
28. Efficiency is not cutting costs.
29. Efficiency is elimination of rework and waste.
30. Efficiency is eliminating unimportant work.
31. If a bottle of ketchup costs $1.50 and you negotiate it down to $1.49, you just become more efficient than your competition.
32. The greatest efficiency is the elimination of defects.
33. The root of mistakes is nearly always five steps away.
34. What this market wants is the right thing.
35. Empowering is respecting them.

Next up is the final speaker Pastor Wilfredo De Jesus.  Check back later today for live blogs and updates.  And if you have not already, don’t forget to click here or on the image below for your free resource from INJOY Stewardship Solutions.