Peter Drucker famously said, “Culture eats strategy for breakfast.” What Drucker and all successful leaders know is this – one of a leader’s primary responsibilities is being a culture architect. You are responsible for creating the environment in which your people serve, play and work on a daily basis. For the longevity and sustainability of a successful organization, culture really does eat strategy for breakfast.
Entrepreneur magazine recently named BELAY Solutions as the #1 Staff Culture in the United States. Founded by co-CEOs Bryan and Shannon Miles, BELAY provides a full range of virtual services to businesses and local churches. These included assistants, bookkeeping, web design, and writing assistance. Many have long-felt BELAY was the absolute best in the industry and now they are rightfully being recognized on a national level as well.
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Recently, Bryan and Shannon appeared on the popular Thom Rainer On Leadership Podcast. They discussed winning the award and what they are doing to create such a thriving workplace culture. You can click HERE to listen to the entire interview.
Below are the four keys Bryan and Shannon say are necessary for thriving staff culture:
- Lead By Example
- Invest In Your Culture
- Share Common Values
- Focus On The People
The following are 17 additional Leadership Quotes from Bryan And Shannon I captured from the interview:
- “It’s our team. It’s the people who are doing the job day-in and day-out, going through tough stuff who say this is the best place in America to work.” – SM
- “I am a testimony to the effectiveness, the efficiency and the outstanding service of BELAY.” – Rainer
- “You can’t ask others to do things you’re not willing to do as the leader.” – BM
- “As a leader, you can’t force or create a policy that you’re not willing to live and die by as well.” – BM
- “It’s a great way to enhance culture when you say, ‘I’m only asking you to do things I’m willing to do as well.'” – BM
- “We do some really expensive things and some really affordable things to invest in culture so I don’t the dollar amounts make all the difference.” – SM
- “We put a lot of money where our culture is.” – SM
- “It’s been a partnership since day one of our marriage.” – BM
- “It’s always been our intent to find great leaders and empower them.” – BM
- “We don’t always pretend we’re on the same page about everything…We want to model healthy conflict and resolution as a unified team.” – SM
- “You (BELAY) have a 99.3% retention rate.” – Rainer
- “Statistics are helpful because they show reality.” – SM
- “Not everyone carries the same vision that you carry.” – BM
- “Our culture orbits people out (who don’t belong) naturally and rather quickly. That’s when you have evidence of a good culture is when they don’t stay around.” – BM
- “If you don’t identify with them (our core values) you don’t apply.” – SM
- “The six core values are God, Team, Passion, Gratitude, Vision, Fun. We don’t take ourselves too seriously.”
- “We recognize the eternal impact of how we’re serving others and how we’re freeing up leaders. Pastors especially get that time back.” – BM
What is one thing you learned about creating a healthy culture from Bryan and Shannon which will make you a better organization?
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