The following are 38 Leadership Quotes From Danny Meyer And Danielle Strickland – 2018 Global Leadership Summit:
Danny Meyer, CEO of Union Square Hospitality Group. Make sure you pick up a copy of Danny’s new book Setting the Table: The Transforming Power of Hospitality in Business.
- The road to success is paved with mistakes well-handled.
- Who’s in the boat with you is the most important question.
- 49% technical proficiency, 51% hospitality is the optimum employee.
- Service is crucial but it is a subset of the technical performance. Did we do what we say we were going to do?
- 51% is how did we make you feel while we were delivering your service.
- We must all innovate when it comes to service.
- Innovations today get copied in a minute.
- The shelf life of innovation today is two minutes.
- If I know how to make you feel better than the next guy whose chicken is just as good as mine, you’ll come back to my place.
- “The customer is always right” is wrong.
- It’s completely irrelevant who’s right or wrong. The customer just needs to always feel heard.
- I’ve learned as a dad dad’s are not always right. I’ve learned as a husband husbands are never right.
- Human beings are wired to be mistake makers. Mistakes are our greatest natural sustainable resource.
- 5 Phases of Mistake Making – 1. Be aware you made it. 2. Acknowledge it. 3. Apologize 4. Act On It. Fix it. 5. Apply additional generosity.
- After a mistake, all you can do is write a great next chapter.
- Be professors of their own mistakes as long as it is not a mistake in integrity.
- Mistakes in judgement that lack in integrity is what I have trouble with.
- My biggest failure as a leader was being someone who could inject the best parts of family too far. I held on too long to people who didn’t hold up our values.
- Some people get by because they’re really good at what they do but not good at who they are.
- Leaders get an invisible megaphone stitched to their lips. Our followers get an invisible set of binoculars fixed on us.
- I don’t think there is a business today that is not in the business of competing for talent.
- The thing that motivates more than anything to go to work every day… how do you scale culture? How do we scale how do we make you feel?
- 6 Emotional Skills – 1. Kind-hearted and optimistic. 2. Curiosity 3. Work Ethic 4. Empathy 5. Self-Awareness 6. Integrity Wait to see how hard it is to do obvious? Emotional skills can be celebrated but not taught. These add up to a high HQ
- “Hope” is at the root of the word “Hospitality.”
- Hospitality is a team sport.
- Integrity is the judgement to do the right thing when no one else is looking.
- Imagine having a car that the more you drove it the more it fills up with gas.
Danielle Strickland
- Women and men are better together.
- “The enemy is fear. We think it’s hate; but it’s always fear.” – Ghandi
- Fear is the currency of oppression.
- Difference through the lens of fear is a threat. Difference through the lens of faith is mutuality.
- 35% of women globally have experience physically or sexual violence.
- 1 in 6 internet searches are for porn. 1 in 5 mobile searches are for pron. 60% of men admit to viewing porn at least once a week. What do you think happens to haw you view gender when you view it through pornography?
- Objectification is the opposite of mutuality.
- Power is the ability to influence the behavior of others.
- How we use our power is the measure of leadership.
- Great leaders use power to empower other people.
- No matter what you feel about Jesus He is the greatest leader who has ever lived.
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