When my wife Sonya and I were raising our daughter Anna, there were three “must-haves” that needed to be in place when looking for a church – high-quality Bible teaching, relevant music, and a GREAT children’s program. After all, Sonya and I could “feed ourselves” if needed. Anna, however, must be in an environment which would make her love church when she grew up and went off to college and also allow her to become everything God created her to be.
This is why I resonated so much with a recent post by Becky Phillips, Vice President of People and Culture for Aspen Group. She provided a framework of what parents should be looking for from a facilities perspective. Becky also included a wonderful 20-minute conversation with industry practitioners to shed further light on the topic.
When it comes to facility management there is no organization I trust more than the team at Aspen Group. Aspen is
When it comes to smart church leadership concepts, you must follow this incredible organization and their blog. You can do so by clicking HERE. Now onto Becky’s comments:
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Everyone looks at different things in a church service: worship styles, preaching, or even the unwritten dress code. The same is true within church spaces. Every individual who walks through your doors will have a different priority when it comes to how they view your physical space.
Fresh off the heels of Mother’s Day, I spoke with two of Aspen’s amazing architectural design team members, Andrea Burks and Rosie Mitchell, about five things parents look for when they enter a church space—besides the coffee.
1. Wayfinding
For parents walking into a church building for the first time, quickly figuring out where to go with their children is essential. Parents often walk in the door with their hands full, so signage that is clear and on-brand with the look and feel of your church can be a real blessing to first-time guests.
“It’s really important for first-time guests to get into the lobby, situate themselves and figure out where to drop their kids off. You don’t really think about that before you have kids.”
—Rosie Mitchell, Architectural Project Manager, Aspen Group
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2. Connection Spaces
Places for visitors to connect are vital within your church, but these places are particularly important for families. After a church service, children will want a place to play while adults chat with one another.
Open spaces with ample natural lighting help visitors at your church feel at home and not hurried out of the building. Remember, kids are curious, so anything sitting within reach is bound to be explored, and unlocked doors are certain to be opened by little ones excited to see what’s around the corner.
“As a parent, connecting spaces can be really important because it’s good to know other people who are going through that same phase of life.” —Andrea Burks, Architectural Designer, Aspen Group
3. Safety and Security
Once parents make their way to your kids’ area, it’s vital for them to know their children will be safe during the service. A secure check-in process, sufficient and friendly volunteers, and the design of your rooms will help give mom and dad peace of mind as they head to the worship service.
On the heels of the COVID-19 pandemic, cleanliness is also of utmost importance. As you prepare for services, make sure the physical space is clean and bright so that mom and dad aren’t left wondering if their kids are picking up too many germs.
“A number one priority for most parents is the safety and security of the facility.” —Becky Phillips, Human Resources Director, Aspen Group
4. Special Accommodations for Babies
As we think about how different parents experience your church, it’s important to remember that parents of infants have a different set of needs than parents of school-aged children.
Parents of infants have plenty of joy and challenges in this stage; you don’t want your church space to present additional obstacles. Station people up front to open doors for those who are pushing strollers. Have restrooms with diaper-changing stations clearly identified. The positive experience can even begin outside if your church provides special parking for those with young children.
5. The Small Details
There is a whole category of smaller details that can really enhance the churchgoing experience for parents. These things are often noticed when they aren’t done well.
Our architecture mom panel at Aspen shared those experiences for them have included:
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narrow hallways that make navigating kids’ areas difficult
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crowded or understaffed check-in areas that create lines for already hurried families
- noisy or harshly-lit nursing rooms that make nursing more stressful for mom and baby
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If you aren’t sure how your church is doing when it comes to your Sunday experience for parents, ask. Moms and dads will often be happy to share opinions about how your space can be optimized. And the moms and dads at Aspen are always ready to help improve your space as well! As long as you provide the coffee.
