In leadership, uncertainty is not an obstacle—it’s an opportunity.  The greatest leaders do not shy away from uncertainty; they step into it with wisdom, faith, and presence.

Keith Indovino is a senior consultant with our team at INJOY Stewardship.  He has the privilege of navigating organizations through difficult seasons, and learned that what leaders do in these moments will define their legacy.

Here are seven principles Keith shared with our team with additional comments that will help you lead your team through uncertain times, regardless of the industry:

1. “I Was Available to Them”

During uncertainty, people do not just need a leader; they need a leader who is present.  Keith made sure his church partners knew they had access to him.  Leadership is not just about making decisions — it is about making yourself available.

When people see that their leader is engaged, it gives them confidence to move forward.

2. “I Was Not Dismissive of Any of Their Concerns”

Great leaders listen.  When uncertainty looms, people will bring their fears, questions, and frustrations.  Dismissing their concerns only increases anxiety.  Keith made a conscious decision to listen carefully, not brushing off even the smallest worry.

Leadership is not about downplaying problems — it is about addressing them with clarity and wisdom.

3. “I Validated Their Concerns”

Keith did not just hear what they were saying; he validated it.  He said things like, “Help me understand what you’re feeling and how this is going to impact the campaign.”  This simple act created trust.  When people feel heard, they are more likely to stay engaged.

Validation is not agreement — it is acknowledging the weight of what they are experiencing so that you can lead them forward.

4. “I Started to Pivot and Reminded Them of Timing”

Uncertainty often requires a pivot.  As a leader,  Keith reminded the church’s team that God knew their timing.  When things did not go according to their plans, they leaned into the reality that God’s timing is perfect.  Instead of fearing change, they embraced it as part of a bigger story.

Leadership is about shifting perspectives and pointing people toward purpose.

5. “I Reminded Them of the Goal”

In the middle of a storm, it is easy to lose sight of the destination.  Keith reminded their team that their goal was not just financial — it was spiritual.  The mission was not just about raising funds; it was about building faith.  God wanted to grow the faith of our church to trust Him even when they felt under fire.

The greatest leaders keep their teams focused on the bigger picture.

6. “I Stood in the Gap With My Faith”

One of the most powerful things a leader can do is stand in the gap for their people.  Keith told their team, “You may not have faith right now, but I have faith, and I’m going to stand in the gap for you.”  Leadership is not just about strategy — it is about belief.

When people are weak, they need a leader who is strong in faith.

7. “I Increased the Frequency of Check-Ins”

In uncertain times, communication must become more regular.  You cannot just rely on a normal email or text template.  Keith made sure to check in with the church’s team more often, offering encouragement and clarity.

When people feel connected, they feel secure.  Leadership in uncertainty requires constant reinforcement.

Conclusion

Great leaders do not panic in uncertainty — they lead with presence, faith, and intentionality.  If you want to navigate your organization through uncertain times, apply these principles.  Your people need you now more than ever.  Step up, lead well, and watch what God will do in your organization.

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